Amazon.de scored some points with me today. For the second time they were about to charge me for shipping though I had placed a shipping-free order. It turned out that one of the articles was not in stock, the order fell below the shipping-free threshold of 20 € and in my account it said that I had to pay the 3 € shipping costs. I even tried to change the order and put it together with another open one (with longer delivery time) but it was too late. At eight in the morning I send them an e-mail via their website telling them that I was extremely unsatisfied dissatisfied with their service and that they had lost me as a customer. At ten the excuse e-mail landed in my mailbox and they told me that their system does not handle this case properly and that the 3 € are refunded. Sometimes complaints work. But would they have refunded me without the complaint?

Music link of the day: Short interview with Sonic Youth on the forthcoming release of Murray Street: Sonic Youth Absorbs New Member Naturally (via dj martian)

Results of visitors poll A while ago I asked you the question: "How dear reader did you get here?" Thank you very much for the 61 responses. The results are:

• Via a link on another website: 36.07%
• Had your site in my bookmarks/favourites: 21.31%
• Via a search engine looking for the adult word s**: 14.75%
• None of the above: 13.11%
• Won't tell you: 6.56%
• Don't remember: 3.28%
• Via a search engine searching for other things: 3.28%
• Typed your URL in: 1.64%
• Via an email link: 0.00% I am happy that so many people came via external links or bookmarks/favourites though I am sure that this poll was not representative as I know that in fact most people arriving here look for the word s** which I do not write out anymore in order to get less of those search engine referrers which make the referrer logs almost unreadable and worthless.