Amazon.de scored some points with me today. For the second time they were about to charge me for shipping though I had placed a shipping-free order. It turned out that one of the articles was not in stock, the order fell below the shipping-free threshold of 20 € and in my account it said that I had to pay the 3 € shipping costs. I even tried to change the order and put it together with another open one (with longer delivery time) but it was too late. At eight in the morning I send them an e-mail via their website telling them that I was extremely unsatisfied dissatisfied with their service and that they had lost me as a customer. At ten the excuse e-mail landed in my mailbox and they told me that their system does not handle this case properly and that the 3 € are refunded. Sometimes complaints work. But would they have refunded me without the complaint?

Music link of the day: Short interview with Sonic Youth on the forthcoming release of Murray Street: Sonic Youth Absorbs New Member Naturally (via dj martian)